Families needing hospice care typically rely on their doctor for a referral or they start with a web search. Whatever path you choose, an important early step is understanding your own goals for care. Have honest family conversations to identify your most important needs and your questions about comfort care.
Finding better care begins with asking questions. As you weigh your options, consider some of the ways Compassus is a leader in quality hospice care.
- Independent accreditation
- Quality outcomes nursing model
- Specialized training to meet your most pressing needs.
We have opened our locations to the Community Health Accreditation Partner (CHAP), an independent, nonprofit accrediting organization. CHAP provides guidelines and conducts unscheduled, in-person visits to ensure Compassus meet the industry’s highest quality standards.
“CHAP accreditation is a testament to our commitment to quality and operational excellence,” said Jen Hale, vice president of clinical quality and standards for Compassus. “Evaluation by a third-party accrediting agency ensures we fully comply with Medicare certification.”
The best quality nursing care is about more than checking services off a list. At Compassus, a director of quality outcomes provides real-time feedback to our nurses.
One example is how we manage pain. Our quality outcomes model goes beyond asking about a patient's pain level. People react to pain differently. We ask how well we addressed the pain and we continuously improve and adapt to meet your needs.
The way to better hospice care is through listening. Our staff is trained to make time to listen and understand what's most important to you, then we follow through with attentive care.
Hospice decisions often happen when you're dealing with urgent medical and family concerns. We offer more support when your needs are greatest.
Call us at 833-351-1239.
Ask the hospice provider to have a representative meet with you and potential family caregivers. There should be no charge for this consultation.
Hospice services begin with a written plan of care. This is your opportunity to ask difficult questions and have your needs and values addressed. Talk with your family and come prepared with written questions.
- Who will be on my hospice team and how often will they visit?
- What if our needs change or we need to update the care plan?
- How quickly will you respond to emergencies after business hours, on weekends or holidays?
- What is expected of family caregivers?
- What happens if care becomes too much for our family?
- How is pain managed?
- What happens if a patient has uncontrolled pain or health emergency?
- Are their out-of-pocket expenses?
- How do you handle respite or inpatient care?