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A hospice partner that responds at the speed of your clinical day

Mercy Health Hospice by Compassus partners with physicians, hospitals and care teams to deliver compassionate, high-quality hospice care to patients wherever they call home.

  • 2-hour response standard.
  • Our Care Delivery Model.
  • Direct lines to our medical directors.
  • Closed-loop communication back to you.

Refer a Patient — call or submit a referral form

Referral Form

Why Clinicians Refer to Mercy Health Hospice by Compassus

Proof Point 

Why It Matters 

2-hour response standard 

Our standard goal is to respond to new referrals and symptom escalations within 2 hours. 

Care Delivery Model 

Standardized clinical care delivered in a personalized way, anchored in evidence-based pathways. 

Predictive analytics 

Data plus physician oversight to support timely identification of patients approaching the last week of life. 

RNs on call 24 hours a day, 7 days a week 

Patients call Mercy Health Hospice by Compassus first, helping reduce avoidable ED visits and hospital admissions. 

Closed-loop communication 

Admission confirmation, plan-of-care updates and notification of death sent to the referring clinician on the cadence you choose. 

Mercy Health Hospice by Compassus continuum 

Hospice, palliative care, home health, infusion therapy and advanced care management under one partner. 

Designed around your workflow and your patients

You know the realities of late hospice referrals: shorter lengths of stay, more acute care utilization in the final months of life and families who later say they wish they had known sooner. We share your goal of getting eligible patients to the right care at the right time. 

Mercy Health Hospice by Compassus has built our intake, evaluation and clinical pathways to make referrals easier for your team and better for your patients. Our interdisciplinary team works as an extension of your care, ensuring timely admissions, clear communication and care plans aligned with patient goals.

Our Care Delivery Model

Our Care Delivery Model brings a standardized clinical playbook into every patient encounter and adapts it to the individual patient and family. The result is a more consistent patient experience, more reliable symptom control and a model of care your team can rely on. 

  • Evidence-based clinical pathways for cardiac, pulmonary, dementia, oncology, renal and neurologic patients. 
  • Predictive analytics that combine data with physician oversight to identify patients approaching the last week of life, supporting earlier goals-of-care conversations and reducing late-week-of-life ED utilization. 
  • Comfort kits in the home for fast, effective management of acute symptoms. 
  • Medication reviews and deprescribing to simplify regimens for patients on hospice. 
  • RN case manager and hospice aide visits scheduled 2 to 3 times per week when consistent with the plan of care, with continuous home care available for crisis symptoms. 

Hospice eligibility, made clear

Medicare hospice eligibility requires two physicians (the patient’s attending physician, if applicable, and our hospice medical director) to certify a prognosis of 6 months or less if the illness follows its expected course. Eligibility is governed by Local Coverage Determinations (LCDs) and supported by disease-specific guidelines. 

Mercy Health Hospice by Compassus helps your team navigate eligibility with confidence across the most common referral categories. 

Not sure if your patient qualifies? 

Our medical directors and clinical leaders are available for peer-to-peer consultation. No referral required. Call TRACKABLE # or request an eligibility consult online. 

Referral Form

What partnering with Mercy Health Hospice by Compassus looks like.

Same-day eligibility evaluations and a 2-hour response standard
Every plan of care reflects our Care for who I am philosophy, supported by our Care Delivery Model. We listen, we adapt and we honor the priorities that matter most to your loved one and your family.
Predictive analytics and clinical decision support
Compassus uses predictive analytics, combined with physician oversight, to identify patients who may be approaching the last week of life. This supports timely goals-of-care conversations, more accurate prognostication and better-aligned care.
Continuous home care for crisis symptoms
When pain or other symptoms cannot be managed with routine visits, our continuous home care service provides extended nursing in the home, supporting patients’ goals to remain where they call home.
General Inpatient (GIP) capacity
When symptom management requires inpatient-level care, Compassus coordinates seamless transitions to contracted inpatient settings (GIP availability may vary by market).
We Honor Veterans partner
Veteran-specific care planning, recognition and trauma-informed end-of-life support for those who served.
Closed-loop communication back to you
Admission confirmation, plan-of-care updates and notification of death are sent to the referring clinician on a cadence you choose.
Part of the Mercy Health Hospice by Compassus continuum
Mercy Health Hospice by Compassus delivers an integrated continuum of home-based care: hospice, palliative care, home health, infusion therapy and advanced care management. When a patient’s needs change, we can help you place them at the appropriate level of care.
A complete interdisciplinary team, available 24-7
Every patient receives a registered nurse case manager, hospice medical director oversight, medical social worker, hospice aide, chaplain and bereavement support. Trained volunteers and complementary therapies are available where offered. RN and aide visits are typically scheduled 2 to 3 times per week when consistent with the plan of care. For symptom escalations, end-of-life events or family questions, your patients reach a Mercy Health Hospice by Compassus clinician, day or night. Calling Mercy Health Hospice by Compassus first supports clinically appropriate care at home and helps reduce avoidable ED visits and hospital admissions. When something changes at 2 a.m., you reach a Mercy Health Hospice by Compassus clinician who knows your loved one’s care plan. Many situations can be managed right there over the phone, so your loved one does not have to leave home.

How a referral works

→ Submit a referral

→ We confirm receipt and respond to most referrals within 2 hours during business hours. Our intake team reviews demographics, payer, diagnosis and clinical summary.  

→  A clinician evaluates the patient, same day when possible. Our nurse meets with the patient and family at their location to discuss the hospice benefit and complete the eligibility assessment. 

→  Admission and certification: once eligibility is confirmed and the patient and family elect the benefit, care begins, often within 24 hours of referral.  

→  You stay informed. You will receive admission confirmation and ongoing communication on the cadence you prefer.

The clinical case for earlier referral

Peer-reviewed studies and CMS data consistently show that hospice care, when initiated earlier, is associated with: 

  • Improved patient symptom control and quality of life. 
  • Higher family satisfaction (CAHPS Hospice scores). 
  • Reduced rates of in-hospital death for patients who preferred to die at home. 
  • Lower 30-day readmission rates in hospice-eligible populations. 
  • Reduced caregiver depression and complicated grief. 
  • More appropriate use of acute care resources in the final months of life. 

Mercy Health Hospice by Compassus is committed to giving your patients and your practice, the benefit of timely, expert hospice care, supported by our Care Delivery Model and predictive analytics.

Referral Form

For our hospital, SNF, ALF and LTC partners

Mercy Health Hospice by Compassus offers dedicated liaison support, in-service education, lunch and learn sessions, and quality data sharing for: 

  • Hospital case management and palliative care teams. 
  • Skilled nursing and long-term care DONs, MDS coordinators, executive directors and medical directors. 
  • Assisted living executive directors and wellness teams. 
  • ACOs and value-based care partners focused on end-of-life quality outcomes. 

Operational support for facility partners 

  • Custom communication plans, including monthly or biweekly care collaboration meetings with the full care team. 
  • Medication reviews and deprescribing of unnecessary medications for hospice residents. 
  • RN support for complex care that may sit outside facility staff scope of practice, with on-site training available. 
  • End-of-life, early detection and pain medication training for facility staff. 
  • Room and board payment within 30 days of receipt for dual-eligible residents in select markets, providing more predictable cash flow while Compassus awaits Medicaid reimbursement. 

Refer a Patient — call or submit a referral form​

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