Applications Support II

Compassus

Location: Brentwood, TN, 37027, United States

Posted On: 07/31/2020

Employment Type: FULL TIME

Job ID: 2020-13993

Description

Current Compassus Colleagues: Please apply via Workday.

POSITION SUMMARY:

The Applications Support II is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Applications Support II role is responsible supporting our program sites with Electronic Medical Record systems through documentation, troubleshooting and escalating within our IT ticketing system. This role works directly with Application Specialists for an overall comprehensive support model of our business. Additionally, this role supports the EMR application rollout with the server team, security, and training. S/he develops and maintains policies, system, methods, and procedures for the effective management and control of the help desk function. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.

PRINCIPAL ACCOUNTABILITIES

  • Provides end-user support to users of EMRs.
  • Provides technical assistance by responding to inquiries regarding errors, problems, or questions with the program documenting and following to resolve in a timely manner.
  • Assists with creating user documentation. Writes and maintains functional training materials.
  • Assists with installing upgrades to Patient Management Software under direction of the supervisor.
  • Tests enhancements that are provided by software vendor to verify workflows and process logic are correct.
  • Works with software vendor on complex problems to find resolution for the end user.
  • Establishes timelines and works with various project teams in other departments.
  • Serves as liaison between team members and functional area management.
  • Trains end users in a classroom and /or web based environment.
  • Monitors and reports performance of systems.
  • Oversees small and intermediate projects.
  • Assists with coordinating delivery of new enhancements to users.
  • Participates in on-call duties.
  • Performs other duties as assigned.

KNOWLEDGE AND SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree or equivalent in related field or two to five years related experience. Experience in health care and clinical billing systems is preferred. Knowledge of application support, end user support in vendor applications is preferred.

Mathematical Skills

Ability to calculate figures and amounts, such as discounts, interest, commissions, and percentages.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, and the general public. Strong written and verbal communications.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

Computer Skills

Proficiency in Cerner, Desktop, Microsoft Office suite, LAN and WAN environments. Must be proficient in Crystal reporting tools. Knowledge of application support.

Other Qualifications

Strong organizational and time management skills. Must be able to work a flexible schedule to include nights and weekends.

Certifications, Licenses and Registrations

A valid driver’s license and auto liability insurance.

Other Skills and Abilities

Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy.

Compassus, including all Compassus affiliates, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Compassus, including all Compassus affiliates, does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

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Other Useful Info

Job category: Computer User Support Specialists

Estimated Salary: $25.54 per hour